SHIPPING AND RETURNS
CORONAVIRUS UPDATE
Please Note - Due to the current situation with Coronavirus, we have decided to limit the amount of trips to the post office and will therefore be posting out orders twice a week on a Monday and Thursday. To ensure that your order goes out with the Monday post please make sure that you order before 1pm on Sunday and for the Thursday post before 1pm on Wednesday. Depending on your order, the normal turn around on production will still apply.
Please also consider that the postal services are under a substantial amount of pressure, so there may be some delays in them getting your order to you. Thank you for your patience.
UK SHIPPING
For standard shipping within the UK all our prints, mini original artworks and tea towels are shipped via Royal Mail first class. We aim to pack these products within 2-3 days and once despatched they will be delivered within 1-2 working days. Our smaller cushions will be shipped via Royal Mail second class. The estimated delivery of your order, once posted will be 2-3 working days.
All our larger cushions are delivered using outside courier services. Due to the nature of these products being significantly larger to ship, the expected delivery time after being despatched is typically 7 working days.
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*Please note that all our cushions are handmade to order. We specifically do this to reduce waste, as well as ensuring that the upmost care and attention is put into creating the perfect product for you! Typically the turn around for this service is approximately 2-3 weeks, excluding the delivery time.
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If smaller items are purchased within the same order as a larger item, everything in the order will be packed and shipped to you in a sturdy cardboard box, to reduce packaging and make sure that everything arrives to you simultaneously. In this case your order may take up to 7 working days to arrive, once it’s been despatched.
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Please note that all delivery times are subject to the Royal Mail and outside courier services, and therefore cannot always be a guarantee. If you haven’t received your order after 10 days of despatch then please contact us at enquiries@bloomandbelle.co.uk.
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INTERNATIONAL SHIPPING
Due to our business being brand new, we are currently only shipping in the UK. Hopefully, as our brand and products begin to grow we will be able to cover the costs to start getting our products out to all you lovely people across the pond!
RETURN & EXCHANGE
At Bloom and Belle, we hope to create beautiful products and home accessories that our customers love, but if for some reason you are unhappy with your order, then please don’t hesitate to contact us and we will do all we can to sort it out for you. If you have changed your mind on a product and would like a full refund, then please return the item(s) you have purchased, in an undamaged and unused condition, preferably in the original packaging, within 14 days of receiving your order.
Please return to:
FAO: Returns
Bloom and Belle
30 Barnfield Road
Stourport-On-Severn
Worcestershire
DY13 0HQ
United Kingdom
Unfortunately, the customer will be responsible for paying the return postage on their order unless the items are faulty or damaged.
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If you have commissioned us to create an original piece of artwork or a bespoke product for you, then unfortunately we are not able to accept refunds on these items.
FAULTY OR DAMAGED ITEMS
As a company we take the upmost care in making our products with high quality and attention to detail, however in the unlikely event that the parcel you receive is faulty or has been damaged on its way to you, then please contact us at enquiries@bloomandbelle.co.uk within 48 hours of receiving your order. We may ask for you to send us a few photos so we can sort it out for you.
